Frequently Asked Questions (FAQ)

Which codecs and file types are supported for uploaded videos?

Most common file formats are supported (AVI, MP4, MOV, etc) with the exception of Apple ProRes files which will be supported at a later time.

For best results, we recommend encoding to the H.264 codec in the MP4 file format. The frame rate should be that of your source video without exceeding 30fps. The recommended video bit rate will depend on the resolution of your video: (SD: 3,500 kbps) (720p: 7,500 kbps) (1080p: 10,000 kbps [DVD/USB/Online] or up to 20,000 kbps [Blu-ray]). Audio should be encoded to the AAC-LC format at 320 kbps.

How do I download and burn a DVD or Blu-ray from MediaZilla?

Mac Users
  1. If you use Safari please update your settings to prevent auto-unzipping:
      Safari > Preferences > General
      Uncheck "Open Safe Files After Downloading"
  2. Download the zip file for your DVD or Blu-ray when it's ready.
  3. Install The Unarchiver (free program).
  4. Extract the ISO file by selecting the zip file on your drive, then:
      Right-Click > Open With > The Unarchiver
  5. Burn the ISO image to disc:
    • Insert a blank disc into the optical drive.
    • (Yosemite & prior)
    • Open Disk Utility.
    • Click the Burn icon in the toolbar, select the ISO file in the dialog that appears, then click "Burn."
    • (El Capitan)
    • Control-click the ISO file, choose "Burn Disc Image [disc name] to Disc" from the shortcut menu, then click "Burn."
Windows Users
  1. Download the zip file for your DVD or Blu-ray when it's ready.
  2. Extract the ISO file by double-clicking the zip file and dragging the ISO into another folder on your computer.
  3. Install ImgBurn.
    • Run the .exe file. Use the default settings until you reach the "Install Results Hub" screen.
    • Select Custom installation, and uncheck the Install Results Hub box. Click next.
    • Select Custom installation on the Install Magical Find screen. Select Custom Install and uncheck the "Install Magical Find" box. Click next.
    • You can choose if you want ImgBurn to automatically check for updates or not.
  4. Burn the ISO image to disc:
    • Open ImgBurn.
    • Click on Write image file to disc.
    • Insert your disc.
    • Click on the file icon next to "Please select a file..." and select your ISO file.
    • Select your burner destination if you have multiple drives.
    • Uncheck the Verify box.
    • Select your write speed. We recommend a maximum of 8x (DVD) or 4x (Blu-ray).
    • Click on the write icon in the lower left corner.

Do you have a cover and label template for the DVD and Blu-ray packaging?

Absolutely! You can download a Photoshop template here.

What are MediaZilla's recommendations for discs & cases?

DVD discs: Falcon Media Smart Guard
DVD cases: Amaray
Blu-ray discs: Falcon Media Smart Guard
Blu-ray cases: Viva Elite

We recommend printing directly on the discs using an Epson printer or similar. We also recommend printing the case inserts on high quality luster photo paper through Costco or a similar professional printing service.

Which USB format should I use?

You can export a collection to a USB in all three USB formats (i.e. FAT32, exFAT, NTFS). The biggest decision will be how your clients need to access the content. If they wish to view it on a TV the FAT32 format is the most universal. However, each file cannot be larger than 4 GB. Our platform does a calculation on the files you choose to export to USB. Also, you can export just the menu system if you want to copy the original videos from your computer.

Nearly all TV's support FAT32 file system for flash drives. Most of the more recent TV's support either exFAT or NTFS file system - allowing for bigger file sizes and still allowing playback on PC and MAC.

Sony TV's typically support FAT32 and exFAT, while Samsung and other brands typically support FAT32 and NTFS. Some TV's may even support all three file systems.

Can I embed MediaZilla videos and collections on websites?

Absolutely. In the shared settings of any video or collection you can access the embed code. Viewers will also see a share icon in the upper-right allowing them to copy the url and embed code. This feature can also be disabled.

Can a person download a shared video or collection from MediaZilla for offline use?

Pro level members and above can enable viewers to download the HD videos of a collection or standalone videos. Any member can also download the USB/offline version of the menu system or standalone videos to provide to clients.

Does a person need a MediaZilla account to view videos or collections that I have shared?

Nope. The beauty of sharing content is as simple as sharing a link with someone.

If I share a video or collection with someone, do I have to always keep it in my account for them to continue to have access?

Not at all. As a Pro level member or higher you can allow viewers to add your content to their own free account where they will always have access, even if you delete it or close your account.

What new features can we expect in the near future?

In the immediate future we are working on enhancing the user experience by adding additional functionality to the MediaZilla platform. We also are working on building Smart TV apps as well as Mobile apps.

How does MediaZilla differ from YouTube or Vimeo?

YouTube and Vimeo are video sharing platforms. MediaZilla is a true delivery platform allowing you to transfer possession of the online experience to the end-user. Additionally, our complete solution for online, DVD, Blu-ray and USB/offline makes MediaZilla the premier platform for professional video delivery.

How is the MediaZilla experience better than DVD, Blu-ray, or other physical media?

DVD and Blu-ray brought about important changes to how content was previously accessed. With the advent of fast internet connectivity, social media and mobile devices, DVD and Blu-ray lack core functionality to meet the demands of today's users. MediaZilla has bridged the gap between the physical media world and the online content world without sacrificing functionality or quality. In addition, using MediaZilla to store your media library in the cloud is the best way to keep it safe for generations to come as physical media quickly deteriorates and is easily lost or damaged.

Are there any upload limits such as duration of the video, file size, data per week/month/year?

For members that commit to an annual membership, either paid annually or monthly, the entire annual upload quota will be available immediately. For members that elect the month-to-month option, there will be a monthly upload quota depending on the plan.
For any of the plans, there are no specific file size or duration limits, aside from the monthly/annual quota.

How secure are my uploaded videos?

We understand how important security and privacy is for users of MediaZilla. Your content has been secured with 128-bit SSL encryption. In addition, we utilize token authentication to prevent unauthorized downloading of your content.

What devices are compatible with MediaZilla?

PCs, Macs, iPad, iPhone, Android devices and others are compatible. We are in the process of building mobile apps to further enhance the user experience.

How do I watch MediaZilla content on my TV?

You have a few options. If you have Apple TV, you can access content from your synced device. You can also use Google Chromecast and other such devices to display content from your computer, laptop or other synced device. We are working on building the Smart TV apps to provide direct access to content.

How reliable is the MediaZilla platform?

We pride ourselves on providing a reliable experience. MediaZilla runs on one of the most robust network of servers also shared by DropBox, Netflix, and many Fortune 500 companies. MediaZilla's content delivery network minimizes latency by providing content from a local server to the user, no matter where they are located in the world.

Can I purchase or sell videos through MediaZilla?

We will be adding this feature in the near future. We realize the importance of ecommerce on MediaZilla.

What is MediaZilla's approach to possible copyright issues associated with videos containing natural audio or added music?

We are compelled to follow copyright laws; however, we are not the copyright police as it is not reasonably feasible to monitor every file that is uploaded to our site. We do not have any detection software implemented on our platform. As such, uploaded content, whether private, public or password protected, will not be scanned or flagged.

We do comply with the Digital Millennium Copyright Act (DMCA) by following up on content that has been reported to us as a possible violation. Ultimately, users are responsible to determine if their content complies with the existing laws.