Question 1

How do I get started with MediaZilla?

Accepted Answer

Sign up for a free account on mediazilla.com, verify your email, and you can start uploading videos immediately. The onboarding flow walks you through setting up your first video library, customizing your player, and embedding your first video usually under 10 minutes.

Question 2

What video formats does MediaZilla support?

Accepted Answer

MediaZilla accepts all major formats including MP4, MOV, AVI, MKV, WMV, FLV, and WebM. We automatically transcode uploads into optimized streaming formats (HLS/DASH), so viewers get the best quality regardless of device or connection speed.

Question 3

Is there a file size or video length limit?

Accepted Answer

Limits depend on your plan. Starter accounts can upload files up to 2GB per video. Pro and Business plans support much larger files and longer videos. For very large uploads (over 10GB), contact our team we support chunked and resumable uploads.

Question 4

Do I need technical knowledge to use MediaZilla?

Accepted Answer

Not at all. MediaZilla is built for creators, educators, and business owners not developers. Uploading and embedding a video takes just a few clicks. If you want to go deeper with our API or custom integrations, the documentation is there when you're ready.

Question 5

Can I organize my videos into folders or collections?

Accepted Answer

Yes. MediaZilla lets you organize videos into projects and folders from your dashboard. You can tag videos, sort by date or title, and use bulk actions to move or delete multiple files at once making it easy to manage large libraries across different clients or campaigns.

Question 6

How long does video processing take after upload?

Accepted Answer

Most videos are processed and ready to share within a few minutes of upload. Processing time depends on file size, resolution, and current server load. For 4K or very long files, it may take up to 15–20 minutes. You'll receive an email notification as soon as your video is ready.

Question 7

How does MediaZilla deliver video to viewers?

Accepted Answer

MediaZilla uses a global CDN to serve videos from edge servers closest to each viewer ensuring fast load times and smooth playback whether your audience is in Toronto, Tokyo, or Johannesburg. Adaptive bitrate streaming automatically adjusts quality based on the viewer's internet speed.

Question 8

Can I customize the video player?

Accepted Answer

Yes. You can change colors, add your logo, control playback settings (autoplay, loop, muted start), and choose which controls appear. Custom player themes are available on Pro and Business plans.

Question 9

Can I replace a video without changing the embed link?

Accepted Answer

Absolutely. MediaZilla supports video replacement upload a new version and it automatically replaces the existing video at the same URL and embed code. No need to update your website or share new links.

Question 10

Does MediaZilla offer video analytics?

Accepted Answer

Yes. The dashboard shows plays, unique viewers, watch time, engagement rate, and geographic breakdown. Pro and Business plans include deeper analytics with per-viewer tracking and CSV exports.

Question 11

Can I add captions or subtitles to my videos?

Accepted Answer

Yes. You can upload SRT or VTT caption files to any video, and MediaZilla will display them in the player with a toggle for viewers. Auto-generated captions powered by speech recognition are available on Pro and Business plans, supporting multiple languages.

Question 12

Does MediaZilla support chapters or video timestamps?

Accepted Answer

Yes. You can define chapters with custom titles and timestamps for any video. These appear as clickable markers in the player's progress bar, helping viewers navigate long-form content like tutorials, webinars, or course lessons with ease.

Question 13

What video quality does MediaZilla support?

Accepted Answer

MediaZilla supports up to 4K (2160p) resolution. When you upload a high-resolution file, we generate multiple quality renditions (360p, 720p, 1080p, 4K) so the player can serve the right quality for each viewer's device and connection automatically.

Question 14

What plans does MediaZilla offer?

Accepted Answer

MediaZilla offers Starter, Pro, Business, and Enterprise plans. Each tier differs in storage, bandwidth, video count, and features like custom domains, analytics depth, and priority support. Enterprise plans are fully custom for high-volume platforms. See our pricing page for a full comparison.

Question 15

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes. Upgrades take effect immediately and are prorated. Downgrades apply at the next billing cycle. You won't lose any content when changing plans.

Question 16

What happens if I exceed my bandwidth or storage limit?

Accepted Answer

We'll notify you by email before you hit your limit. Your videos continue playing we don't cut off your viewers without warning. Overage rates apply for bandwidth beyond your plan limit, or you can upgrade to avoid extra charges.

Question 17

Is there a free trial?

Accepted Answer

Yes. Our Starter plan is free and includes enough storage and bandwidth to explore the platform. Pro and Business plans come with a 14-day free trial no credit card required.

Question 18

Do you offer discounts for annual billing?

Accepted Answer

Yes. Switching to annual billing saves you up to 20% compared to the monthly rate. You can toggle between monthly and annual billing from your account settings at any time. Annual plans are billed as a single upfront payment.

Question 19

What payment methods does MediaZilla accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. Enterprise customers can also pay via bank transfer or purchase order. All transactions are processed securely through Stripe.

Question 20

How do I restrict who can watch my videos?

Accepted Answer

MediaZilla offers several privacy levels: public, unlisted (link-only), password-protected, and domain-restricted (embeds only play on your specified domains). Enterprise accounts also get signed URL tokens for time-limited access.

Question 21

Is my content safe on MediaZilla?

Accepted Answer

All videos are stored with AES-256 encryption at rest and served over HTTPS. We do not share or sell your content. You own your videos — you can download originals or delete them at any time. Enterprise accounts can access additional DRM options.

Question 22

Does MediaZilla comply with GDPR?

Accepted Answer

Yes. MediaZilla is GDPR-compliant. We process and store data in accordance with applicable data protection regulations. A Data Processing Agreement (DPA) is available on request for Business and Enterprise customers.

Question 23

Can I prevent my videos from being downloaded?

Accepted Answer

Yes. By default, the MediaZilla player does not expose a download option to viewers. You can also enable additional DRM protection on Business and Enterprise plans to prevent screen recording and unauthorized redistribution of premium content.

Question 24

Can MediaZilla integrate with my website or platform?

Accepted Answer

MediaZilla provides embed codes (iframe and JavaScript), a REST API, and direct integrations with WordPress, Webflow, Kajabi, Teachable, and more. The API lets you programmatically upload, manage, and deliver videos from your own application.

Question 25

Does MediaZilla work with Zapier or automation tools?

Accepted Answer

Yes. MediaZilla connects with Zapier, enabling automated workflows — for example, auto-uploading a new video when a file appears in Dropbox, or sending a Slack notification when a video finishes processing. We also support webhooks for custom event-driven integrations.

Question 26

Is there an API I can use to build on top of MediaZilla?

Accepted Answer

Yes. Our REST API gives you full programmatic control over uploads, video metadata, privacy settings, player configuration, and analytics. API keys are available from your account dashboard. Full documentation is at docs.mediazilla.com.

Question 27

Can I use MediaZilla to deliver videos inside a mobile app?

Accepted Answer

Yes. Through our API and HLS stream URLs, you can deliver MediaZilla-hosted videos directly inside iOS and Android apps using native video players or libraries like Video.js and Expo AV. Our signed URL system also lets you gate content securely within your app's authentication flow.

Question 28

Does MediaZilla support single sign-on (SSO)?

Accepted Answer

SSO via SAML 2.0 and OpenID Connect is available on Enterprise plans. This allows your team to log in with your existing identity provider — such as Okta, Google Workspace, or Microsoft Azure AD — without managing separate MediaZilla credentials.

Frequently askedquestions